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3 applicants
posted over 2 years ago

Job Description

Requisition Number: 2016-5369

Market Connect Group is a premier marketing company that partners with both manufacturers and retailers to increase sales at store level.  We provide in store services to department stores, mass merchants, and various other retailers throughout the United States.  

MCG is currently looking to hire a Client Services Specialist based in Bloomfield, NJ.

Job Description:

  • Ability to optimize and grow key account/s.

  • Responsible for managing all client/s projects execution and timelines.

  • Coordinate details of client/s projects with sales and field team.

  • Manage day to day service issues and communication from client/s.

  • Assist with handling of daily call outs, monitoring of projects, and ensuring accuracy, & completion

  • Responsible for delivering on-time project reporting as per client/s expectations.

  • Responsible for service budget for select accounts.

  • Works closely with sales management, field services and account management to develop and maintain best practices for excellent customer satisfaction and execution of projects.

  • Responsible for the logistical planning of monthly projects for specific accounts.

  • Responsible for achieving all financial objectives for all accounts within the structure.

  • Must be a self- starter and be able to maximize business through building partnerships with clients developing opportunities.

Job Requirements:

  • Bachelor’s Degree

  • Advanced knowledge of Microsoft Office – Excel, word, Outlook

  • Strong written, verbal, and organizational skills

  • Highly motivated, professional, & dependable

  • Results Driven

  • Team player

  • Ability to problem-solve, work under pressure, & manage time appropriately

  • Ability to think out of the box

  • Energetic, enthusiastic, and prone to take action

  • Build relationships with the team, field services team, and customers

  • Ability to multi-task

  • Ability to analyze and interpret information promptly

  • Detailed oriented and excellent follow through skills

  • Project Management experience

  • 5+ years of experience in Retail Industry

  • 3+ years of sales experience

  • Prior knowledge of Merchandising Service Organizations a plus

  • Experience in working with manufactures and/or retailers